- Web application development
- Customer self-service
- API integration
IGG — Customer Portal
One place for policyholders to handle the next step.
Explore the project
Original interface with demonstration data
The project
An insurance relationship continues after a policy is purchased. IGG’s customer portal gives policyholders a place to review their cover and take practical steps such as arranging a medical visit, submitting a request or checking a previous compensation claim.
The portal separates these returning-customer tasks from the public insurance purchase website. Account-based navigation brings policy information, insured-person selection and service histories into one customer workspace.
Our approach
We connected the interface to the insurer’s policy and customer services. The main view brings active policies together with entry points for common tasks, while dedicated journeys handle appointment selection, visit requests and compensation submissions.
The forms and history views reflect the information each task needs, including provider choices and supporting documents where relevant. Shared navigation gives customers a consistent route between new requests, submitted items and their history.
What we built
The delivered portal supports customer self-service alongside IGG’s purchase website, mobile companion and operations dashboard.
Policy overview
Customers can view active cover and select the relevant insured person.
Appointment workflows
Dedicated steps support doctor and visit selection.
Requests and compensation
Forms and supporting documents connect to the applicable service workflow.
Customer histories
Submitted requests, visits and compensation records have their own views.
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